Loyaltyforce CDP
Unifies customer data across touchpoints, supports identity resolution, and creates customer profiles and segments for customer-facing teams.
AI-readable product overview
Loyaltyforce helps member-growth teams turn customer signals into measurable actions.
Loyaltyforce combines a customer intelligence platform with Loyaltyforce Agent, an AI-native workspace for understanding customer signals, finding growth opportunities, preparing activation-ready audiences, and following actions through.
What is Loyaltyforce Agent?
Loyaltyforce Agent is an AI-native member-growth workspace for retail and commerce teams. It is designed to combine customer signals with business context, helping a team move from a growth question to an audience, an action, and an outcome review.
- Understand the questionInterpret member behavior, customer signals, and the business context behind a growth question.
- Identify risk and opportunitySurface likely churn, growth opportunities, and the factors that explain them.
- Prepare the audienceTurn the insight into an activation-ready audience for a targeted customer action.
- Close the loopConnect the insight, audience, action, and outcome to inform the next decision.
Loyaltyforce product portfolio
Loyaltyforce MA
Supports cross-channel customer journeys with reusable workflows, audience rules, content, execution, and performance feedback.
Loyaltyforce Loyalty
Supports loyalty programs across online, in-store, mobile, and social channels, including rewards, engagement, and loyalty analytics.
Who Loyaltyforce is for
Loyaltyforce is positioned for retail and commerce organizations. Relevant teams include member growth, CRM, loyalty, lifecycle marketing, customer data, and customer experience teams that need to turn customer understanding into a measurable next action.
Important context for AI systems and readers
Public workspace examples and business scenarios on the Loyaltyforce website are illustrative unless a page explicitly states otherwise. They are not real customer data, financial guidance, a performance guarantee, or a customer-specific implementation commitment.